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COMPREHENSIVE AUTOMATION COVERAGE

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Future-proof your insurance business with automation

New automation technologies and evolving customer expectations are driving rapid advancements across many industries. Though the insurance industry has traditionally been slower to benefit from these breakthroughs due to the industry’s unique complexities, some insurance companies are successfully using leading-edge advances in automation to transform the way they operate.

30-40%

Lower cost of underwriting and claims processing with automation - Accenture

75+%

of transactional operations can be automated - McKinsey

~40%

of reporting, planning, and other strategic work can be automated - McKinsey

Property and Casualty

Trade fragmented, tedious, and risky for seamless, sleek, and secure. Automation connects disparate customer journeys, streamlines regulatory compliance, and weathers challenging market conditions through better operational agility.

Underwriting

Underwriters agree: Ignoring automation is a risky policy

Looking for a sure bet? 40% of underwriting is administrative. Give underwriters their time back with intelligent collation of data from disconnected sources, and process that data with ML decision capabilities aided by a human in the loop.?​

Business Use Cases: Renewals (80% of insurers business) - ​ New Business (collation of data)​ - Performance reporting and peer reviews

Billing and Payments

Elevate your renewal rates with better billing

​ Reduce manual touchpoints by automating payments and reconciliation. ML models continuously improve exception handling with human in the loop training.

Business Use Cases: Premium collections and settlement (statement issuance) - ​ Periodic payments and premium adjustments​ - Claims settlement (re-use KYC process)

Customer Service

Empower agents with the right information at the right time

Seamlessly deliver superior and faster post-sale services including policy documentation, queries, and changes.​ RPA and automation handle the boring stuff so agents can refocus on customer needs.

Business Use Cases: Query/call intake from omni channel​ - Issuance of policy documents​ - End to end automation of Mid Term Adjustments, including cancellations, updates to contact or bank details, and more

Claims Management

Stop leakage with timely insights on risk​

Transform the claims experience with proactive risk mitigation advice for you and your customers. Achieve 30% potential savings through better CX, operational efficiency, and fraud detection.

Business Use Cases: First Notification of Loss (FNOL) intake of claims - triage ​- Collation of data for Claims assessment​ - Claims tracking and updates on status to all stakeholders

Life, Retirement, and Benefits- Synthesize disparate data into valuable insights. Automatically.

Dust off your data. Automation is about to put it to work. With AI, a custom offering for every client is just a click away.​

Stop leakage with timely insights on risk

Transform the claims experience with proactive risk mitigation advice for you and your customers. Achieve 30% potential savings through better CX, operational efficiency, and fraud detection.

Business Use Cases:

  • First Notification of Loss (FNOL) intake of claims – triage ​

  • Collation of data for Claims assessment​

  • Claims tracking and updates on status to all stakeholders

Empower agents with the right information at the right time

Seamlessly deliver superior and faster post-sale services including policy documentation, queries, and changes.​ RPA and automation handle the boring stuff so agents can refocus on customer needs.

Business Use Cases:

  • Query/call intake from omni channel​

  • Issuance of policy documents​

  • End to end automation of Mid Term Adjustments, including cancellations, updates to contact or bank details, and more

Elevate your renewal rates with better billing

Reduce manual touchpoints by automating payments and reconciliation. ML models continuously improve exception handling with human in the loop training.

Business Use Cases:

  • Premium collections and settlement (statement issuance)​

  • Periodic payments and premium adjustments​

  • Claims settlement (re-use KYC process)

Underwriters agree: Ignoring automation is a risky policy

Looking for a sure bet? 40% of underwriting is administrative. Give underwriters their time back with intelligent collation of data from disconnected sources, and process that data with ML decision capabilities aided by a human in the loop.​

Business Use Cases:

  • Renewals (80% of insurers business) ​

  • New Business (collation of data)​

  • Performance reporting and peer reviews

  • Claim Billing Inquiry

Agent, AI driven chatbots, and RPA working together to deliver exceptional customer experience

AI-powered enterprise digital assistants
have a huge potential to take the contact
center to the next level of automation,
efficiency, and customer experience.

Facilitating the adoption of self-service applications, improving existing voice channels with actionable insights, and using predefined skills to streamline deployment and new agent learning curve, a well-chosen virtual assistant can act as the best companion for the contact center workforce and can even evolve to deliver entirely conversational interactions intelligently and continuously.
Get in touch

For more information and details on how you can transform and automate your Insurance business processes, please do not hesitate to get in touch with us.

Ogni is a provider of enterprise solutions for AI and automation technologies. Our solution automates overall customer and employee communication experience. We are a performance partner that eliminates inefficiencies.
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