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The Future of Contact Center Automation. Delivered Today.

Today's business environment, shaped by emerging technologies, Digital First Customers, Global Healthcare Crisis Forces Innovative Approaches to Contact Centers Increase efficiency in combat and reduce operating costs. Companies are investing billions in self-service solutions to better handle increasing volumes across more and more channels. It is no wonder that the volume of customer interactions is impossible to be handled in due time by call center agents without leveraging modern technologies like automation, artificial intelligence, RPA, or enterprise digital assistants.

90%

of Customer-Bank Interactions will be automated using Conversational AI and robotic process automation

85%

of agents who using automation can spend more time on solving complex problems and engage customers

61%

of executives says AI virtual assistants improve productivity by automatically tracking scheduled tasks

Automation and AI will close the gap in customer experience

Contact center automation can improve by up to 50% the customer satisfaction score (CSAT) through quicker and more
precise answers and processes. Below you can find a non-exhaustive set of benefits that should be considered
when planning to upgrade your contact center operations.

Agent, AI driven chatbots, and RPA working together to deliver exceptional customer experience

AI-powered enterprise digital assistants
have a huge potential to take the contact
center to the next level of automation,
efficiency, and customer experience.

Facilitating the adoption of self-service applications, improving existing voice channels with actionable insights, and using predefined skills to streamline deployment and new agent learning curve, a well-chosen virtual assistant can act as the best companion for the contact center workforce and can even evolve to deliver entirely conversational interactions intelligently and continuously.
Get in touch

For more information and details on how you can transform and automate your contact center processes, please do not hesitate to get in touch with us.

Ogni is a provider of enterprise solutions for AI and automation technologies. Our solution automates overall customer and employee communication experience. We are a performance partner that eliminates inefficiencies.
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