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Shaping the Future of Human Resources

For years, companies have chosen to understand human resources in the most literal sense – one more resource that must be managed efficiently to reach corporate objectives. Since the 1990s, numerous pieces of research have shown that how organizations manage their employees has a direct impact on how well the organization performs. Employee satisfaction has become a major objective, as more organizations recognize the importance of keeping employees happy as the primary means of enabling them to deliver their level best.

87%

of CEOs are looking to modernize their HR departments using AI bots.

60%

of workers are willing to have AI bot advise them on HR-related topics.

71%

of large companies are evaluating RPA and AI to save many hours of work

Impact of Conversational AI for HR on Improving Employee Satisfaction

One of the critical tasks HR must perform in any organization is managing the employee life cycle, including recruitment, hiring, and onboarding, training. Despite the negative impact of the pandemic on the job market, while some industries, such as hospitality, have had to contend with layoffs and freeze hiring's, other sectors have, on the other hand, been pushed to grow their teams to deal with increased demand and workloads. However, hiring and onboarding processes in a work-from-home context require HR departments to adapt to deliver the same results.

By 2022, 35% of organizations will turn the job application process into a simple conversation by utilizing conversational user experience and natural language processing in their recruiting process.

The traditional recruiting process is a very time-consuming task for recruiters. Due to its inherent limitations, it can contain multiple bottlenecks that can negatively impact the candidate experience. Recruiting chatbots can quickly process large quantities of CVs to select the most relevant ones. They can then automate the communication between recruiters and selected candidates.

After candidates apply for jobs from the career pages, recruiting chatbots can obtain candidates’ contact information, arrange interviews, and ask basic questions about their experience and background. Recruiting chatbots are the first touchpoint with candidates and can gather comprehensive information about a candidate.
Onboarding is all about what happens after the hiring decision has been made and the new hires are about to join the team. It involves tedious administrative tasks, like completing their documentation and ensuring access to all relevant initial pieces of training and procedures’ overviews. It also initiates the employee’s experience with the company by introducing him to his team members and ensuring he gets accustomed to the internal culture.

An important factor that guarantees a successful onboarding process is for the new teammate to have a permanent point of contact to help guide him through the process, a very time-consuming task when done manually and difficult in a remote work scenario.

However, an onboarding chatbot can do an exemplary job of guiding new employees through every step of the onboarding process, providing links to the relevant information and engaging materials, reminding them of procedures and deadlines, and helping them fill out required forms or quizzes. Such chatbots can also integrate with internal communication tools to facilitate inter-team interactions and bring an extra element of convenience.
Many organizations overhaul their benefits plans and adopt new reward policies that enable employees to pick the appropriate benefits, whether health, training, or leisure related. This, however, presents the added challenge of making a lot of additional information readily available to employees to facilitate their decision-making.

AI-enabled intelligent virtual assistants can be available 24-hours to answer employees’ questions to make the new benefits easier to navigate and understand and more tailored to the individual user. AI can offer an engaging, personalized, and educational experience, giving employees the confidence to make the best choice.

Additionally, chatbots can assist employees with the benefits enrolment process and administration or even suggest using existing benefits at different milestones in the employee’s professional life. While chatbots are especially important to boost knowledge and enrolment, as they help employees sort through the different benefit options and pick the right ones, they also make a palpable difference year-round by educating and assisting workers. And, in the process, it’s easing the workload of human resource departments.
Conversational technology allows companies to provide employees with personalized learning programs by integrating chatbots that use natural language processing within existing internal learning platforms to guide employees through training initiatives seamlessly. Chatbots are especially helpful in the context of remote work when organizations struggle to keep close to all the employees or identify the areas in which they are struggling. An intelligent virtual assistant can constantly be at employees’ disposal to make learning suggestions or offer future training slots to ensure that the workforce continues to develop.

Chatbots can also be used to test the knowledge accumulated through training or gauge the level of skills development in simple, non-intrusive manners. In other cases, they can be used to gamify the learning experience and keep employees constantly engaged with the knowledge and their colleagues.
In the past, most of the bandwidth of IT and HR helpdesk staff was spent responding to repetitive, low-value employee queries in a process that was often frustrating and slow for both parties involved. Those lost person-hours traditionally resulted in a troubling loss of productivity and efficiency. Traditionally, HR departments have been looked upon in a transactional fashion, designed to narrowly carry out recruitment and administrative tasks.

The right technology tools can support or, more importantly, consolidate various HR tasks, from data management to payroll, from recruitment to onboarding or performance. At the same time, to make remote or hybrid models continue to work without significant interruptions or hiccups, leaders must look even more closely at the employee experience. They need to sincerely recognize what employees need and want and create policies to allow for personalization and flexibility. Conversational AI is one of the ways how they can do this
HR departments have been on the burner continuously since the beginning of 2020 to address evolving employee needs.

organizations are seeking new ways to remain relevant for their employees and bring digital tools to HR to simplify processes, increase productivity, and, in the end, better care for people.

HR has evolved into a more technology- supported function, with tech solutions combining with new, adapted policies to meaningfully help employees and improve
their experience from anywhere, save time and enhance their productivity

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For more information and details on how you can transform and automate your Human Resources processes, please do not hesitate to get in touch with us.

Ogni is a provider of enterprise solutions for AI and automation technologies. Our solution automates overall customer and employee communication experience. We are a performance partner that eliminates inefficiencies.
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