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Become a Fully Automated Enterprise
Schedule a call with us to discover how companies can enable every employee to use, create, and benefit from automation
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THE JOUNERY TOWARDS VALUE-BASED
HUMAN RESOUCE
Home / Human Resource
Shaping the Future of Human Resources
For years, companies have chosen to understand human resources in the most literal sense – one more resource that must be managed efficiently to reach corporate objectives. Since the 1990s, numerous pieces of research have shown that how organizations manage their employees has a direct impact on how well the organization performs. Employee satisfaction has become a major objective, as more organizations recognize the importance of keeping employees happy as the primary means of enabling them to deliver their level best.
87%
of CEOs are looking to modernize their HR departments using AI bots.
60%
of workers are willing to have AI bot advise them on HR-related topics.
71%
of large companies are evaluating RPA and AI to save many hours of work
Impact of Conversational AI for HR on Improving Employee Satisfaction
One of the critical tasks HR must perform in any organization is managing the employee life cycle, including recruitment, hiring, and onboarding, training. Despite the negative impact of the pandemic on the job market, while some industries, such as hospitality, have had to contend with layoffs and freeze hiring's, other sectors have, on the other hand, been pushed to grow their teams to deal with increased demand and workloads. However, hiring and onboarding processes in a work-from-home context require HR departments to adapt to deliver the same results.
The traditional recruiting process is a very time-consuming task for recruiters. Due to its inherent limitations, it can contain multiple bottlenecks that can negatively impact the candidate experience. Recruiting chatbots can quickly process large quantities of CVs to select the most relevant ones. They can then automate the communication between recruiters and selected candidates.
After candidates apply for jobs from the career pages, recruiting chatbots can obtain candidates’ contact information, arrange interviews, and ask basic questions about their experience and background. Recruiting chatbots are the first touchpoint with candidates and can gather comprehensive information about a candidate.
An important factor that guarantees a successful onboarding process is for the new teammate to have a permanent point of contact to help guide him through the process, a very time-consuming task when done manually and difficult in a remote work scenario.
However, an onboarding chatbot can do an exemplary job of guiding new employees through every step of the onboarding process, providing links to the relevant information and engaging materials, reminding them of procedures and deadlines, and helping them fill out required forms or quizzes. Such chatbots can also integrate with internal communication tools to facilitate inter-team interactions and bring an extra element of convenience.
AI-enabled intelligent virtual assistants can be available 24-hours to answer employees’ questions to make the new benefits easier to navigate and understand and more tailored to the individual user. AI can offer an engaging, personalized, and educational experience, giving employees the confidence to make the best choice.
Additionally, chatbots can assist employees with the benefits enrolment process and administration or even suggest using existing benefits at different milestones in the employee’s professional life. While chatbots are especially important to boost knowledge and enrolment, as they help employees sort through the different benefit options and pick the right ones, they also make a palpable difference year-round by educating and assisting workers. And, in the process, it’s easing the workload of human resource departments.
Chatbots can also be used to test the knowledge accumulated through training or gauge the level of skills development in simple, non-intrusive manners. In other cases, they can be used to gamify the learning experience and keep employees constantly engaged with the knowledge and their colleagues.
The right technology tools can support or, more importantly, consolidate various HR tasks, from data management to payroll, from recruitment to onboarding or performance. At the same time, to make remote or hybrid models continue to work without significant interruptions or hiccups, leaders must look even more closely at the employee experience. They need to sincerely recognize what employees need and want and create policies to allow for personalization and flexibility. Conversational AI is one of the ways how they can do this
HR departments have been on the burner continuously since the beginning of 2020 to address evolving employee needs.
organizations are seeking new ways to remain relevant for their employees and bring digital tools to HR to simplify processes, increase productivity, and, in the end, better care for people.
HR has evolved into a more technology- supported function, with tech solutions combining with new, adapted policies to meaningfully help employees and improve
their experience from anywhere, save time and enhance their productivity
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For more information and details on how you can transform and automate your Human Resources processes, please do not hesitate to get in touch with us.

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